Shipping, Customs & Duties

Our warehouses are located in the UK & USA. Once your parcel has been dispatched from either of our warehouses, it will take:

Customs & duties:

USA:

- All taxes and duties are paid by SEFI - you will not receive any additional charges on delivery.

UK:

- All taxes are paid by SEFI - you will not receive any additional charges on delivery.

EU:

- All taxes and duties are paid by SEFI - you will not receive any additional charges on delivery.

AUS:
- All taxes and duties are paid by SEFI - you will not receive any additional charges on delivery.

Rest Of world:

• Orders may be subject to local customs taxes and duties charges at the final destination.
• Any customs taxes or import duties and associated fees are charged once the parcel reaches its destination country, you will be contacted by the shipping company directly to arrange payment. WEGLOW cannot be held responsible for any additional charges on your order.

Changing Address?

Unfortunately we are unable to update your address once your order has been placed. You can change the email address on your account for correspondence by emailing hello@weglow.app.

Haven't Received Your Order?

Once you have checked the number of days for delivery and the tracking reference, please email hello@weglow.app and they will be happy to help. How to access tracking Once your order has been processed for delivery you will receive an email with the tracking link. Please allow 24 hours for this link to become live.