Shipping
Our warehouses are located in the UK & USA. Once your parcel has been dispatched from either of our warehouses, it will take:
Canada Standard: 5-9 working days - $20
Europe: 5-9 working days - £15
Rest of World: 10-14 working days - £20
Customs & duties:
Orders may be subject to local customs and duties charges at the final destination. Any customs or import duties and associated fees are charged once the parcel reaches its destination country as they are not added on our side, you will be contacted by the shipping company directly to arrange payment. WeGLOW cannot be held responsible for any additional charges on your order. We recommend contacting your local customs office for an estimate of these fees.
Changing Address?
Unfortunately we are unable to update your address once your order has been placed. You can change the email address on your account for correspondence by emailing hello@weglow.app.
Haven't Received Your Order?
Once you have checked the number of days for delivery and the tracking reference, please email hello@weglow.app and they will be happy to help. How to access tracking Once your order has been processed for delivery you will receive an email with the tracking link. Please allow 24 hours for this link to become live.
