Shipping & Returns
If you need to return an item to WeGLOW please do so within twenty-eight (28) days following delivery of your goods. The return conditions detailed below must be met for a full refund.
If you would like to make a return/exchange, please fill in the reason code as applicable on your invoice (received with your order) and return together with the garment to the following address:
C/o Omnichannel Fulfilment
If you don't have your invoice to hand, please write your order number, name, address, whether you’d like a refund or replacement and the issue with the item(s) on a piece of paper and enclose with your return.
All returns must still have the original tags as sold. If you have any specific queries, please email our customer service at firstname.lastname@example.org and they will be able to help.
Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items. All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product. If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.
Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Your statutory rights are not affected.
Any refund made will be made to the original method of payment. Refunds will be processed within five (5) working days of products being received back. Please note that refunds can take up to 5 business days to appear in youy bank account or on PayPal. If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.
We will aim to deliver your order by the estimated delivery date set out on the website, unless there is an Event Outside Our Control. If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date. Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier. The products will be your responsibility from the completion of delivery being attempted. You will own the products when we have received payment in full for the products, including any delivery charges.
Europe: 5-9 working days
Rest of World: 10-14 working days
You can email us at email@example.com to change your address but this must be on the day of order, otherwise shipping will already be in process. You can also change the email address on your account for correspondence by emailing firstname.lastname@example.org.
Haven't Received Your Order?
Once you have checked the number of days for delivery and the tracking reference, please email email@example.com and they will be happy to help.
How to access tracking
Once your order has been processed for delivery you will receive an email with the tracking link. Please allow 24 hours for this link to become live.