Shipping, Customs & Duties
Our warehouses are located in the UK & USA. Once your parcel has been dispatched from either of our warehouses, it will take:
UK Standard: 2-5 working days £5 - FREE on orders over £100
USA Standard: 2-5 working days $10 - FREE on orders over $150
Canada Standard: 5-9 working days $20
Europe: 5-9 working days £15
Rest of World: 10-14 working days £20
Canada Standard: 5-9 working days $20
Europe: 5-9 working days £15
Rest of World: 10-14 working days £20
(Working days are Monday to Friday, excluding UK Bank Holidays)
Shipping timeframes are a guide and cannot be guaranteed.
Customs & duties:
USA:
- Orders below $799 USD, you will not be required to pay any taxes, duties or tarrifs.
- Orders over $800 USD will be subject to local taxes and duties.
EU:
- You will not be required to pay any taxes & duties.
- Please note if your country is not located within the European Union your order will be subject to local taxes and duties charges at the final destination.
Rest Of world:
- Orders may be subject to local customs taxes and duties charges at the final destination.
- Any customs taxes or import duties and associated fees are charged once the parcel reaches its destination country, you will be contacted by the shipping company directly to arrange payment. WEGLOW cannot be held responsible for any additional charges on your order.
Changing Address?
Unfortunately we are unable to update your address once your order has been placed. You can change the email address on your account for correspondence by emailing hello@weglow.app.
Haven't Received Your Order?
Once you have checked the number of days for delivery and the tracking reference, please email hello@weglow.app and they will be happy to help. How to access tracking Once your order has been processed for delivery you will receive an email with the tracking link. Please allow 24 hours for this link to become live.
